Terms of Service

1. Introduction & Acceptance 

Welcome to the Ramona Rodeo Foundation’s website and ticketing services. By accessing and using our websites (ramonarodeo.com and ramonarodeofoundation.com) and purchasing tickets through our ticketing platform, you agree to comply with these Terms of Service. If you do not agree, please refrain from using our services.

2. Ticketing & Event Policies

• All ticket sales are final. This is a rain or shine event. No refunds or exchanges will be issued except in cases of event cancellation or as required by law.
• Tickets may be transferable subject to event organizer approval.
• By attending our events, you acknowledge and assume all risks associated with rodeo activities and release the Ramona Rodeo Foundation from liability.
• Attendees must follow all event and venue safety regulations, including restrictions on prohibited items, alcohol consumption, and disruptive behavior.
• Failure to comply with event rules may result in removal without a refund.
• PRCA/WPRA rules apply to contestants and event staff as applicable.

3. Website Use & Content

• Users may not engage in unlawful, harmful, or abusive activities on our website.
• The content on our websites is protected by copyright and may not be used without permission.
• Third-party links and services are used at your own risk.

4. Disclaimers & Limitation of Liability

• Our websites and services are provided "as is" without warranties.
• We are not responsible for third-party services, outages, or errors.
• To the extent permitted by law, liability for damages is limited.

5. Governing Law & Dispute Resolution

• These terms are governed by the laws of California.
• Disputes shall be resolved through arbitration or mediation where applicable.

Privacy Policy for the Ramona Rodeo Foundation (RRF)

1. Introduction
The Ramona Rodeo Foundation (RRF) is committed to maintaining the privacy and confidentiality of personal information collected from individuals, including donors, volunteers, employees, event participants, and other stakeholders. This Privacy Policy outlines how we collect, use, store, protect, and share personal and sensitive information in accordance with applicable laws, including the California Consumer Privacy Act (CCPA) and other privacy-related regulations. By engaging with RRF through donations, volunteering, event participation including purchasing event tickets, or other services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect
RRF collects the following types of personal information:

• Contact Information: Name, mailing address, phone number, and email address.
• Financial Information: Payment details, such as credit card information or billing address, provided for donations or ticket purchases.
• Volunteer and Event Participation: Personal details necessary for volunteer activities or event registration, such as medical information (if relevant), preferences, and emergency contact details.
• Website Usage Data: Information about visits to our website, such as IP address, browser type, device information, cookies, and analytics data to improve website functionality.

3. How We Use Your Information
RRF uses the collected personal information for the following purposes:

• To Process Transactions and Donations: To fulfill your donation or ticket purchase, including processing payments and sending receipts.
• To Communicate with You: To send event updates, newsletters, volunteer opportunities, and fundraising campaigns (unless you opt out of marketing communications).
• For Volunteer and Event Participation: To manage event registration, provide necessary support, and coordinate volunteer efforts.
• To Improve Our Services: To enhance user experience on our website and improve programs, services, and events.
• For Legal and Compliance Purposes: To comply with legal requirements, respond to inquiries, or protect the legal rights and interests of RRF.

4. Confidentiality of Sensitive Information
RRF acknowledges that some personal information is more sensitive than others. We take special care in handling and protecting this sensitive data:

• Sensitive Information Includes: Health information (e.g., medical conditions or allergies), donor or volunteer preferences, and other non-public personal data.
• Confidentiality Obligations: RRF staff, volunteers, and board members are bound by confidentiality agreements. Sensitive information will not be shared, sold, or rented to third parties without explicit consent unless required by law.

5. Security & Data Retention
We implement security measures to protect personal data:

• Encryption: Payment transactions are encrypted using secure technologies.
• Access Control: Access is restricted to authorized personnel who need the information to perform their duties.
• Physical & Technical Safeguards: Data is stored in secured systems, protected by firewalls and other security measures. Personal data is retained only as necessary for transactions and legal compliance.

6. Data Sharing & Third Parties
RRF will never sell or rent personal information. However, we may share information in the following circumstances:

• Service Providers: Trusted third-party vendors assist with processing transactions, event management, communication services, and website maintenance. These providers are bound by confidentiality agreements.
• Legal Compliance: RRF may disclose information when required by law or in response to a legal process.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the transaction.

7. California Consumer Privacy Act (CCPA) Rights
California residents have the following rights under the CCPA:

• Right to Know: Request details on the personal information collected, its usage, and third parties it has been shared with.
• Right to Delete: Request deletion of personal information, subject to legal exceptions.
• Right to Opt-Out of Sale: While RRF does not sell personal information, users may confirm this and opt-out if applicable.
• Non-Discrimination: Exercising CCPA rights will not result in denied services or a different level of service. To exercise CCPA rights, please contact us.

8. Cookies & Tracking Technologies
RRF uses cookies and tracking technologies to enhance user experience and analyze website usage. Users can manage or disable cookies via browser settings, though some website features may not function properly without them.

9. Children’s Privacy (COPPA Compliance)
RRF does not knowingly collect data from children under 13. If we discover we have collected such data, we will take steps to delete it promptly.

10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with the date of the most recent revision.

11. Contact Information
For any inquiries regarding this Privacy Policy or to exercise your privacy rights, please contact us through our website.

By engaging with the Ramona Rodeo Foundation and providing your personal information, you acknowledge that you have read and understand this Privacy Policy and consent to our practices as outlined.

Return Policy

If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund.

Refund and Exchanges

There are no refunds.